Product Orders (i.e. dvds and fitness products)
Savvier's "Satisfaction Guarantee" policy allows our customers to evaluate their purchases for up to 30 days. If our customers are not completely satisfied during this evaluation period, they can return their purchase to receive a full refund of the purchase price, minus shipping and handling charges.
Depending upon the product ordered, customers may need to call to receive a return authorization number before returning a product for a refund. Refer to the packing slip or information received with the shipment regarding details on return authorization requirements and the return shipment address. To receive a return authorization number or for questions on returns contact 1-800-464-7309.
In order to receive a refund, customers must return the product to our customer service center at their expense with appropriate shipment insurance. Customers should also include their name, address and phone number to ensure the refund is applied correctly. Customers are also encouraged to include a note with a brief reason for the return, although this is not required to receive a refund.
Tabata Bootcamp customers must return all components that were originally shipped. Customers are encouraged to try all the product during the evaluation period.
Savvier's customer service center will issue a refund (either by credit card refund or by mailing a refund check) within 10 business days of receiving the returned merchandise, as long as the return qualifies for a refund in accordance with the conditions specified in this Satisfaction Guarantee. If the returned merchandise does not qualify for a refund or is incomplete, then Savvier's customer service center will attempt to notify the customer of what additional steps must be taken in order to qualify for a refund.
In the event a product is damaged during shipment to the customer, Savvier will ship a replacement at no additional charge, provided the customer notifies Savvier's customer service center of the damaged shipment within 5 business days of receiving it.
If a customer desires replacement parts or components after 30 days, these can be purchased individually on our website http://www.tabatabootcamp.com or by calling our customer service center at 1-800-464-7309.
Certification Cancellation Policy for Trainers:
The Tabata Bootcamp trainer certification events often sell out. When you enroll in a Tabata Bootcamp trainer certification program, your credit card will be charged in order to hold your position in the training. In the event you cannot attend the Tabata Bootcamp trainer certification date for which you registered, but you wish to transfer your registration to another non-conference certification workshop, you may do so. You may transfer your registration up to 14 days prior to your certification for a $25.00 transfer fee. Transfers within 14 days of an event will incur a $50.00 transfer fee. If you do not notify Tabata Bootcamp Corporate offices prior to the day of the workshop, you may transfer your registration after the event to another non-conference certification workshop for a $100.00 transfer fee. If you do not wish to transfer, and instead wish to cancel, you may cancel up to 14 days prior to your certification event and will incur a $50.00 cancellation fee. Cancellations within 14 days of an event will incur a $100.00 cancellation fee. Once a certification event has occurred, and you did not attend, no refund can be issued, but you may transfer your registration to another event as described above. Once you attend an event, all sales are final and no refunds can be issued.
If you are attending an event hosted by Savvier (i.e. you enrolled in the event through Savvier and your credit card was directly charged by Savvier such that your credit card statement references Savvier Fitness or Tabata Bootcamp), and the event is cancelled or rescheduled by Savvier, then you can either request a refund and will not incur any refund charges, or you will be eligible to attend the rescheduled event (if it is rescheduled) or, subject to event availability, you are eligible for an exchange for another scheduled event that is occurring within one year of your originally scheduled event. If you are attending an event hosted by a third party organizer (such as Sara City Workshops, East Coast Alliance, etc, and your credit card was directly charged by such organizer), then you must review and abide by the refund/cancellation policy of such organizer. In the event of any cancellation or rescheduling of any nature, Savvier and those affiliated with Savvier are not responsible for any consequential damages or losses, other than the certification fees as provided by the refund policy herein.
Trainer Certification Term and Membership:
Once a trainer has successfully completed the Tabata Bootcamp trainer certification program, and subject to trainer signing, agreeing and complying to the trainer agreement, the website terms and use conditions and meeting the qualification standards set forth therein, then the trainer is an authorized Tabata Bootcamp trainer for a period of one year following his/her completion of the certification program. Ongoing education and information is provided online within the Trainer Educational Forum sections of the Tabata Bootcamp website. It is our philosophy that trainers develop their training skills best through application of the Tabata Bootcamp principals and active engagement with the website and Trainer Educational Forum. A trainer will maintain their standing as an authorized Tabata Bootcamp trainer based upon actively teaching one or more Bootcamps within a given year. The trainer will receive membership to the Tabata Bootcamp website at no cost as an authorized trainer during the period they maintain their authorized trainer standing. A trainer’s authorization will lapse after 12 months occurs without actively teaching a bootcamp consistent with the Tabata Bootcamp training guidelines. When a trainer’s authorization lapses, then the trainer will no longer be authorized to teach Tabata Bootcamp programs, have access to the Tabata Bootcamp membership website, nor utilize Tabata Bootcamp trademarks and Tabata Bootcamp intellectual property. In the event a trainer’s authorization lapses, then the trainer will need to attend and complete a certification session to renew their authorization.
Upon certification, Tabata Bootcamp trainers will have access to the Tabata Express portal on the Tabata Bootcamp members’ website. The Tabata Express™ portal provides exercise ideas and educational information to help trainers be successful with their clients. Trainers will have FREE automatic access to 3 unlocked Tabata Express videos to provide exercise ideas and class design options for their Tabata Express classes. Each 30 days thereafter, 1 additional video shall be unlocked for each trainer. If at the end of 90 days the trainer has at least one successfully registered client on the website, then the Tabata Express™ portal shall remain free to the trainer as long as 1 or more successfully registered clients from the trainer are website members. If after the 90 days, or any time thereafter, the trainer foes not have any successfully registered clients or website members, then the trainer’s access to the Tabata Express™ portal shall be terminated. However, in lieu of client members, the trainer has the option to pay a fee of $9.99 to continue to receive 2 months of access to new video content, with an additional $4.99 payment each month thereafter. The trainer may cancel this $4.99 per month at any time through the trainer’s account profile page, or by phone by calling 1-800-464-7309 (during normal business hours as posted on the contact page of this Site), or by email to email@example.com. If the trainer is paying for access to the Tabata Express™ portal and the trainer obtains one or more successfully registered clients on the website, then the trainer’s free access shall begin again for two free months following the trainer’s last paid month, and shall continue for free thereafter as long as one or more successfully registered clients from the trainer are website members in the same fashion as described above.